Last Updated: 9 October 2026
At Style Sync, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, or communicate with us.
This policy is intended to operate in accordance with applicable South African privacy laws, including the Protection of Personal Information Act (POPIA).
1. Information We Collect
When you visit our website or place an order, we may collect the following information:
Personal Information
- Full name
- Email address
- Telephone number
- Billing address
- Delivery address
Order Information
- Products purchased
- Order history
- Order confirmation and delivery details
- Refund and return requests
Technical Information
- IP address
- Browser and device information
- Website usage information
- Cookies and similar tracking technologies
We only collect information that is reasonably necessary for our business purposes or that we are otherwise legally permitted to collect.
2. How We Use Your Information
We may use your personal information to:
- Process and fulfil orders.
- Arrange shipping and delivery.
- Send order confirmations and important updates.
- Respond to customer enquiries.
- Process eligible returns and refunds.
- Improve our website and shopping experience.
- Detect and prevent fraud or unauthorised transactions.
- Comply with applicable legal obligations.
- Send marketing communications where permitted by law and, where required, with your consent.
You can opt out of marketing communications at any time.
3. Payment Information
Payments made through our website may be processed by third-party payment service providers.
Style Sync does not intend to store full payment card details on its own systems. Payment information is handled according to the relevant payment provider's security procedures and privacy policy.
We encourage customers to review the privacy policies of the payment providers they use.
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Keep shopping carts functioning.
- Remember customer preferences.
- Understand website traffic and performance.
- Improve website functionality.
- Support advertising and marketing activities where applicable.
You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.
Where legally required, we will obtain the necessary consent for non-essential cookies or tracking technologies.
5. Sharing Your Information
We do not sell your personal information.
We may share relevant information with trusted third parties where necessary to operate our business, including:
- Payment processors.
- Courier and delivery companies.
- Website hosting and e-commerce service providers.
- Customer support and communication platforms.
- Website analytics and advertising providers.
- Professional advisers or public authorities where legally required.
These parties may process information only for relevant purposes and subject to applicable legal requirements and contractual safeguards.
6. International Transfers
Some service providers may process or store information outside South Africa.
Where personal information is transferred across borders, we will take steps to ensure that the transfer complies with applicable data protection requirements, including POPIA where applicable.
7. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.
However, no electronic transmission or storage system can be guaranteed to be completely secure.
8. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or as required or permitted by applicable law.
Certain order, accounting, and transaction records may need to be retained to comply with legal obligations.
When information is no longer required, we will take reasonable steps to delete it or securely dispose of it.
9. Your Privacy Rights
Subject to applicable law, you may have the right to:
- Request access to your personal information.
- Request correction of inaccurate or incomplete information.
- Request deletion of information where legally permissible.
- Object to certain forms of processing.
- Withdraw consent where processing is based on consent.
- Object to direct marketing or unsubscribe from marketing communications.
- Lodge a complaint with the Information Regulator of South Africa.
To exercise your rights, contact us using the details below.
10. Children's Privacy
Our website is not intended to encourage children to provide personal information without appropriate authorisation.
Where applicable, we will handle children's personal information in accordance with the requirements of POPIA and other relevant laws.
11. Third-Party Websites
Our website may contain links to third-party websites or services.
Style Sync is not responsible for the privacy practices of external websites. Customers should review the privacy policies of those services before providing personal information.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, or legal requirements.
The updated version will be published on our website with a revised date.
13. Contact Us
For privacy-related questions or requests, contact:
Business Name: Style Sync
Email: [Insert your business email]
Telephone: [Insert your contact number]
Business Address: [Insert your business address, if applicable]
We will respond to privacy requests within the timeframes required by applicable law.